Shipping and Delivery

Last updated: January 12, 2026

This Policy governs the conditions for shipping, delivery, and receipt of orders
placed through
https://galerieportraits.com
(hereinafter, the “Store”).

1. SHIPPING AREAS

Galerie Portraits ships to the areas enabled during the checkout process (“checkout”).

If the User wishes to ship to a destination that is not available, they may request it by writing to:
info@galerieportraits.com

2. SHIPPING COSTS

Shipping costs are calculated automatically and displayed
before completing the order, depending on:

• shipping destination,
• product type,
• package dimensions/weight,
• available shipping carrier.

The order will not be confirmed until the User views the total summary
including applicable taxes and charges.

3. PREPARATION AND DELIVERY TIMES

Delivery times may vary depending on the product type, shipping method, and the carrier’s logistical workload.

For guidance purposes, delivery times depend on:

• product availability,
• need for production/preparation (for example, print-on-demand),
• special packaging (especially for artworks),
• shipping destination.

The indicated timeframes are estimated, not guaranteed.

4. PRODUCT TYPES AND SPECIAL CONDITIONS

4.1 Artworks and unique pieces

Due to their nature, they may require:

• specialized preparation,
• reinforced packaging,
• specific logistics.

This may involve additional time compared to standard products.

4.2 Limited edition prints

They may be shipped:

• ready to ship (in stock), or
• prepared upon order (production).

Where applicable, the product page will indicate the availability type.

4.3 Merchandise (mugs, t-shirts and similar)

Some products may be manufactured and shipped by third-party providers (print-on-demand).
This may affect:

• delivery times,
• number of packages (separate deliveries),
• shipping carriers.

4.4 Food products (e.g., wine), if applicable

If food products are included:

• they will be packaged securely and appropriately,
• shipping may be restricted to certain areas for logistical reasons.

5. ORDER CONFIRMATION AND TRACKING

Once the order is placed, the User will receive an order confirmation email.

When the shipment is processed, the User may receive:

• shipping confirmation,
• a tracking link or tracking number, if available.

6. SHIPPING ADDRESS: CUSTOMER RESPONSIBILITY

The User is responsible for correctly entering delivery details:

• full name,
• address,
• postal code,
• city,
• country,
• phone number (if required by the carrier).

If the order cannot be delivered due to incorrect/incomplete details, the User will assume:

• additional reshipping costs,
• possible return charges from the carrier.

7. DELIVERY AND RECEIPT OF THE ORDER

An order is considered delivered when:

• the carrier delivers it to the indicated address, or
• it is deposited according to the carrier’s policies (pickup point, authorized mailbox, etc.),
  if applicable.

Users are advised to:

• check the condition of the package at the moment of delivery,
• keep the packaging if they detect any issue.

8. INCIDENTS: DAMAGE, BREAKAGE OR DEFECTS DURING SHIPPING

If the order arrives with:

• visibly damaged packaging,
• breakage,
• damage to the product,

the User must notify as soon as possible (recommended: within 48 hours of receipt),
sending:

• photos of the outer packaging,
• photos of the product and the damage,
• order number,

to: info@galerieportraits.com

Galerie Portraits will manage the incident with the carrier and will offer, as applicable:

• replacement,
• refund,
• equivalent solution.

9. PARTIAL DELIVERIES

In some orders (especially those including different types of products), the following may occur:

• shipment in multiple packages, or
• delivery on different dates.

This will not imply an additional cost unless expressly stated before purchase.

10. DELAYS DUE TO EXTERNAL CAUSES

Galerie Portraits shall not be responsible for delays due to:

• carrier-related issues,
• strikes or logistical incidents,
• weather events,
• customs (for international shipments),
• periods of high demand.

In case of significant delay, Galerie Portraits will assist the User in managing shipment tracking.

11. FAILED DELIVERY / UNDELIVERED ORDERS

If the order:

• is returned due to failed delivery,
• is not collected at the pickup point,
• cannot be delivered due to repeated absence,

it will be considered not delivered for reasons attributable to the User, and the following may apply:

• reshipping costs,
• return costs.

12. CONTACT

For any questions regarding shipping, delivery, or tracking:
📩 info@galerieportraits.com